Orders are usually delivered within 5–14 working days. As many Charmful Cases orders are prepared to your chosen phone model and design, please allow time for your order to be made and dispatched. You’ll receive an update once your order is on its way. 🎀

We currently focus mainly on iPhone models, including standard, Pro and Pro Max versions. Available models are shown on each product page.

Yes. Use our Build Your Own Case option to choose your case colour and charms and create your own combination. You can choose up to 7 charms per custom phone case.

Yes. Individual charms are available separately for £3.99 each.

Mix and match any 3 qualifying individual charms for £10. The discount is applied automatically in your basket.

UK orders of £35 or more qualify for free delivery automatically at checkout.

First-time customers can get 10% off their first order during our launch offer. Tap the announcement bar to apply CHARMFUL10, or enter the code at checkout.

Contact us as soon as possible at shopcharmfulcases@gmail.com. We’ll do our best to help, but once an order has started being prepared, changes or cancellations may not be possible.

Please contact us as soon as possible with your order number and clear photos of the issue so we can look into it for you.

We aim to recreate each design as closely as possible, but because each case is assembled by hand, charm placement may vary slightly.

Avoid picking, twisting or repeatedly pushing the raised charms. Keep the case away from harsh chemicals and excessive heat, and handle the raised details with care.

Our phone cases have a glossy PMMA hard back with flexible edges, giving them a smooth, polished finish while still being practical for everyday use. The decorative charms are raised metal enamel charms, so they have a solid, 3D feel rather than a flat printed finish.

The charms are securely attached to the case and are not designed to be repeatedly removed or repositioned. As they are raised details, we recommend handling them with care and avoiding twisting or pushing them sideways.

Our cases are designed for everyday protection with a hard glossy back and flexible edges. Because they feature raised charms, we recommend handling them with care and avoiding heavy impact.

The charms are metal enamel and are of high quality, but like any decorative accessory, they can show wear over time if rubbed against rough surfaces or exposed to harsh chemicals.

You can leave a special request when ordering a custom case. We’ll do our best to follow it, but exact placement may vary slightly.

Preset cases come with the charms shown in the design. For a different combination, use the Build Your Own Case option.